Frequently Asked Questions

Requests
National Shipments
International deliveries
Exchanges, returns and guarantees
Washing instructions
Others

REQUESTS:

How do I know what the status of my order is?

If your purchase was approved, you should receive a confirmation email and a purchase ID. If you did not receive it, contact us at info@maquiactive.com o al +57 (318) 272-5275. The other states of preparation, dispatch and delivery will be informed via mail.

Can I change, cancel or add something to my order after I have completed the purchase?

Depending on the status of your order, we may not be able to change, add or cancel it. In this case, we recommend contacting us at +57 3182725275 to attend to your request in the best possible way.

OTHERS:

What payment methods do you accept?

• MercadoPago:
  We work with the PayU platform that accepts Visa, MasterCard, American Express, Diners, PSE, Efecty, and Baloto credit cards.

• Transfer or Consignment:
  You can make the transfer or consignment to any of these accounts:

  MAQUI SPORTSWEAR SAS
  Bancolombia Savings Account
  Account #: 10757141791
  NIT 900896690

  MAQUI SPORTSWEAR SAS
  Bancolombia Current Account
  Account #: 10749211978
  NIT 900896690

• Cash on delivery (cash) Cancel your order upon receipt. Only valid for Barranquilla.

Do you have a Size Guide?

Yes, in the description of each product you can find the respective size guide.

What materials do they use?

Our favorite materials are Nylon, Polyester, Spandex, Elastane, Cotton and Polyamide. You will find in all our products these same components. Each product has its specific composition within its description.

Do you have gift packaging?

Of course! Just remember to let us know when you place your order (in the comment box) that your order is a gift, and we'll send it packed.

Can I buy gift vouchers?

Yes, they are available here or you can also contact us at +57 (318) 272-5275 to purchase your gift voucher of any amount!