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FAQ

Orders
Domestic Shipping
International Shipping
Return and Exchanges
Washing Instructions
Others

 

ORDERS:

Order Status

If you have a maquiactive.com account, you can log in and view order status and tracking on your profile page, under my orders. It usually takes 1-3 business days for an order to ship. If you checked out as a guest, you will receive an email confirmation and tracking number once your order is shipped. You will also receive Whatsapp message when it is in preparation, shipping, and when it arrives. If you need further assistance, please email us at info@maquisw.com

Can I cancel my order?

Depending on the status of your order, we may not be able to cancel it. We recommend contacting us as soon as possible via phone or Whatsapp +57 3182725275 for immediate assistance. If we are unable to cancel your order, you can always choose the return option.

Can I exchange my order?

Yes, please check out the Return and Exchanges (link) page for por information.

Can I change the order I just made?
Once your order has been submitted successfully, and the payment has been approved, the order goes to processing and is then shipped. If you would like to make a change please contact us immediately at +57 318 572 5275. If the order has not been shipped and we do have the new requested item we will gladly change your order, if the order has already been shipped we will have to wait until the item has been received to start an exchange process.

Can I change the address of my order after it has been submitted?
Once your order has been submitted successfully, and the payment has been approved, the order goes to processing and is then shipped. If you would like to make a change in the shipping address please contact us immediately at +57 318 572 5275. If the order has not been shipped we will gladly change the shipping address, if the order has already been shipped we will to contact the carrier to request the change. 
 

OTHERS:

Payment Methods

  • Credit Card: We accept Visa, MasterCard, American Express, Diners, PSE, Efecty, and Baloto.

  • Bank Transfer:
    Our bank information is the following:
    MAQUI SPORTSWEAR SAS
    Cuenta de Ahorros Bancolombia
    # de Cuenta: 10757141791
    NIT 900896690

    MAQUI SPORTSWEAR SAS
    Cuenta Corriente Bancolombia
    # de Cuenta: 10749211978
    NIT 900896690
     

Size Guide

Find our very detailed Size Guide in the description of each product.

Fabric Compositions
Our favourite fabric compositions include Nylon, Poliester, Spandex, y Poliamida. Each product will have its specific fabric composition in its details section.

Gift Options
Yes! We have Gifting Options, your gift can come with a special packaging and a card upon request. 
Just remember to inform us in your shopping cart section. If you need anything else please feel free to email us at info@maquisw.com 

Gift Cards
Yes! We have e-gift cards that you can purchase online or via Whatsapp +57 31