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Can I return or exchange my order?
Yes return and exchanges are possible.
Does making a return or exchange cost?
No, returns or exchanges have no other costs besides costs associated with shipping.
Is it possible to make an exchange for another size or item?
Sure, please feel free to contact us at firstname.lastname@example.org requesting your exchange or return. We will then verify your request and validate if we have the new item in stock to contact you shortly.
How many days after purchase can I request a return or exchange?
We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 15 days of purchase.
What is the process to request a return or exchange?
To request a return or exchange the product must be in the same conditions as it was sold. We will not receive dirty, worn, washed or altered products. Every product must have its original tags and
It is up to Maqui Active to decide if a product may be returned or exchanged. If the product does not meets the required conditions to be exchanged or return it will be returned to the customer. If the
product meets the required conditions once it has been received we will ship the new item to the customer. Any shipping and handling costs must be met by the customer.
Where should the items be shipped?
All exchange or return items should be shipped to Cra. 51B # 82-254 oficina 29 CC Bahía in Barranquilla, Colombia.
If the item was bought at a reduced priced it is not eligible for return or exchanged. These items are considered as final sales.
Refunds are not possible for international orders.
Products have 30 days of warranty after they have arrived to the customer. To request the warranty of a product please contact us at email@example.com. The warranty of the product does not include
product misuse deficiencies or improper washing or storing.
If a product is received in poor or deficient conditions we will make sure to make the exchange as fast as possible and cover any expenses necessary.